Terms and Conditions

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Terms & Conditions For Sale Of Goods

H2OKAY LTD trading as Hammock Hunt - OUR TERMS OF SALE

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are H2OKAY LTD t/a Hammock Hunt, a company registered in England & Wales. 

Our company registration number is 17118580.

We operate the website at www.hammockhunt.co.uk and www.hammockhunt.com

2.2 How to contact us. You can contact us by writing to us at hello@hammockhunt.co.uk

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we send you an email confirmation of your order, at which point a contract will come into existence between you and us. We will not accept your order until payment for the order has been confirmed. If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via email for assistance.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by contacting the e-mail and/or billing address or phone number provided at the time the order was made and we will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the goods.

3.3 Your order number. We will assign an order number to your order and send this to you by email when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR GOODS

4.1 Goods may vary slightly from the website. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that an item’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. The packaging of the goods may also vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 When purchasing our goods. If you wish to make a change to the goods you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. PROVIDING THE GOODS

6.1 Delivery costs. The costs of delivery will be as displayed to you on our website. Please be aware that there are additional delivery charges to locations other than mainland UK.

6.2 Delivery. Delivery services will be carried out by one of our logistics partners and will be subject to their terms and procedures. Our logistics partners will contact you directly with regards to your delivery.

6.3 Where and when we will provide the goods. Unless otherwise agreed in writing, we will deliver the goods to the addressed provided by you when placing the order and shall be delivered on, or a close as possible to, the date you require.

6.4 We will not be liable to you for failures, defects or delays in delivery caused by:

6.4.1 An event which is outside of our reasonable control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid

for but not received; or

6.4.2 Your provision of incorrect information, such as your delivery address.

6.5 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us.

6.6 When you own goods. You own the goods once we have received payment in full.

7. YOUR RIGHTS TO CHANGE YOUR MIND: OUR REFUND POLICY

7.1 Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

7.2 This refund policy does not affect your legal rights if there is something wrong with your product (for more on those rights see clause 8).

7.3 The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. Please see clause 9 for details on how to do this.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the goods you’ve bought, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back), see clause 10; or

Your legal rights

If you are a Consumer, you have a legal right to change your mind within 14 days from the day you (or someone you nominate) receives the goods and receive a refund. Your refund must be made within 14 days from the day on which we receive the goods back from you.

8.1.2 If you want to end the contract because of something we have done, see clause 8.2.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (8.2.1) to (8.2.4) below the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:

8.2.1 we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the goods may be significantly delayed because of events outside our control;

8.2.3 we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

8.2.4 you have a legal right to end the contract because of something we have done wrong.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1 Email. Email us at hello@hammockhunt.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2 By post. Simply write to us including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us at the following address: 

H2OKAY Ltd, Unit 1c, Sapper Jordan Rossi Park, Otley Road, Balidon, BD17 7AX. Goods must be returned unused, in their original packaging and in a saleable condition.

9.3 You must pay the costs of return.

9.4 How we will refund you. We will refund you the price you paid for the goods, by the

method you used for payment. However, we may make deductions from the price, as described below.

9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

10. IF THERE IS A PROBLEM WITH THE GOODS

10.1 Product guarantee. All our goods shall;

10.1.1 conform in all material respects with their description;

10.1.2 be free from material defects in design material and workmanship; and

10.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979);

Any defects in the goods arising from fair wear and tear, wilful damage, accident, third party negligence or use other than intended are expressly excluded from this guarantee.

10.2 If the goods we supply do not conform to the guarantee offered at clause 10.1 we will, at our option and subject to proof or purchase, replace the defective goods. Please contact email us at hello@hammockhunt.co.uk and retain your purchase receipt or invoice for reference. We reserve the right to inspect any goods reported as faulty before replacement.

11. PRICE AND PAYMENT

11.1 Where to find the price for the goods. The price of the goods (which includes any VAT) will be quoted in British Pounds Sterling and will be indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the goods you order.

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.4 When you must pay and how you must pay. We accept payment with those credit/debit cards shown on our website, Apple Pay and PayPal. You must pay for the goods before we dispatch them.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy shown on our website.

13. OTHER IMPORTANT TERMS

13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.